Customer Service Supervisor — Lead & Elevate Retail

Kohl's; Lisbon (CT); On-site; USD 32,000 - 50,000; Full time

Job summary

Kohl's is seeking a Supervisor to lead and coach store associates, delivering fast, friendly customer service and guiding team performance on POS and service standards.

You will train staff on merchandising, product knowledge, and Kohl's brand guidelines, while ensuring accurate cash handling and loss prevention practices. A flexible schedule includes days, nights, weekends, and holidays.

Qualifications

• Must be 18 years or older.
• Experience supervising teams.
• Strong verbal and written communication.
• Flexible availability including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience at POC and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in storewide goals.
• Coach, teach and train associates to accurately execute point of sale and customer service standards.
• Support the training of associates on merchandising standards, product knowledge, and tools; adhere to Kohl's brand standards.
• Oversee daily cash-related processes including register and cash balancing, change orders, voided transactions, supplies, and over/short research.

Skills

Supervisory experience

Communication skills

Flexibility

Retail experience

Job description

Kohl's is seeking a Supervisor to lead and coach store associates, delivering fast, friendly customer service and guiding team performance on POS and service standards.

You will train staff on merchandising, product knowledge, and Kohl's brand guidelines, while ensuring accurate cash handling and loss prevention practices. A flexible schedule includes days, nights, weekends, and holidays.