Retail Customer Service Supervisor: Lead & Coach Team

Kohl's; Athens (GA); On-site; USD 25,000 - 32,000; Full time

Job summary

Kohl's is seeking a Store Supervisor to serve as the POS and customer service expert, guiding associates to deliver fast, friendly service and consistent execution. You will coach, develop, and supervise staff while ensuring all service processes meet Kohl’s standards and operational efficiency in a busy store environment.

You will train teams on POS and customer service, support merchandising adherence, and assist with cash controls and loss prevention.

Qualifications

• Must be at least 18 years old.
• Experience supervising teams or associates and coaching to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience at point of sale and customer service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support storewide goals.
• Coach and train associates to execute POS and customer service standards per company guidelines.
• Support training on merchandising standards, product knowledge, and tools; adhere to Kohl’s brand standards.
• Support inventory accuracy through timely merchandise disposition practices.
• Oversee daily cash-related processes including register balancing and change orders.

Skills

Team supervision

Communication skills

Flexible schedule

Customer service

Job description

Kohl's is seeking a Store Supervisor to serve as the POS and customer service expert, guiding associates to deliver fast, friendly service and consistent execution. You will coach, develop, and supervise staff while ensuring all service processes meet Kohl’s standards and operational efficiency in a busy store environment.

You will train teams on POS and customer service, support merchandising adherence, and assist with cash controls and loss prevention.