Customer Service Supervisor — Lead POS & Team Coaching

Kohl's; Germantown (TN); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

Work-life balance

Health & Wellness

401k / Savings & Retirement

Insurance programs

Life events

Job summary

Kohl's is hiring a Supervisor who will lead and coach associates to deliver fast, friendly service at the point of sale and in customer interactions. You will drive service standards, train staff, and help meet store goals while upholding Kohl's brand guidelines.

You'll oversee cash handling, merchandising practices, and daily operations, ensuring accuracy and safety. Strong supervision and communication skills are essential for success in this role.

Qualifications

• Must be at least 18 years of age.
• Experience supervising teams and coaching to daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and execute transactions.
• Meet or exceed individual goals and support storewide goals.
• Coach and train associates to accurately execute POS and customer service standards.
• Support training on merchandising, product knowledge and tools; uphold brand standards.
• Oversee daily cash processes, balancing and change orders.
• Maintain safety, dress code compliance and perform other duties as assigned.

Skills

Team leadership

Customer service

Coaching & training

Communication skills

Tools

POS systems

Cash handling

Job description

Kohl's is hiring a Supervisor who will lead and coach associates to deliver fast, friendly service at the point of sale and in customer interactions. You will drive service standards, train staff, and help meet store goals while upholding Kohl's brand guidelines.

You'll oversee cash handling, merchandising practices, and daily operations, ensuring accuracy and safety. Strong supervision and communication skills are essential for success in this role.