Customer Experience Supervisor & POS Coach

Kohl's; Bowling Green (KY); On-site; USD 21,000 - 29,000; Full time

Job summary

Kohl's in Bowling Green, KY is seeking a capable Supervisor to lead the point of sale and customer service operations, guiding associates to deliver a fast, friendly shopping experience and consistent service standards. You will coach, train and supervise teams, manage cash processes, and support inventory and merchandising practices while upholding Kohl's brand policies.

This full-time role requires flexible availability including evenings and weekends; previous retail supervisory experience is

Qualifications

• Must be at least 18 years of age.
• Experience supervising teams or associates to coach daily goals.
• Strong verbal/written communication and interpersonal skills.
• Flexible availability, including days, nights, weekends, and holidays.
• 2 years experience in retail or similar industry

Responsibilities

• Lead, coach and assist associates to deliver speed of service and a compelling customer experience at POS and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in storewide goals.
• Coach, teach and train associates to execute POS and customer service standards per company guidelines.
• Support training of associates on merchandising standards, product knowledge and tools; adhere to Kohl’s brand standards.
• Support inventory accuracy by timely completion of merchandise disposition practices.
• Oversee daily cash-related processes (register and cash balancing, change orders, voided transactions, supplies, over/short research).

Skills

Team supervision

Communication skills

Flexibility

Job description

Kohl's in Bowling Green, KY is seeking a capable Supervisor to lead the point of sale and customer service operations, guiding associates to deliver a fast, friendly shopping experience and consistent service standards. You will coach, train and supervise teams, manage cash processes, and support inventory and merchandising practices while upholding Kohl's brand policies.

This full-time role requires flexible availability including evenings and weekends; previous retail supervisory experience is