Customer Service Supervisor & POS Leader

Kohl's; Sussex (WI); On-site; USD 22,000 - 32,000; Full time

Job summary

Kohl's in Sussex, Wisconsin, is seeking a Supervisor to lead and coach store associates, delivering fast, friendly service and executing complex transactions at the point of sale and customer service desk.

You will train teammates on merchandising standards, cash handling, and Kohl's brand guidelines, while safeguarding inventory accuracy and adhering to loss prevention practices. This role emphasizes leadership, integrity, teamwork and customer-first mindset.

Qualifications

• Experience supervising teams or associates.
• Strong verbal and written communication skills.
• Flexible availability including days, nights, weekends and holidays.
• Must be 18 years of age or older.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and execute transactions at POS and Customer Service.
• Meet or exceed individual goals and support storewide goals.
• Coach and train associates on POS and customer service standards per company guidelines.
• Support training on merchandising standards, product knowledge and tools; uphold Kohl's brand standards.
• Maintain inventory accuracy and complete merchandise disposition processes timely.
• Oversee daily cash-related processes including register balancing and cash handling.

Skills

Team leadership

Coaching

Customer service

Communication

Job description

Kohl's in Sussex, Wisconsin, is seeking a Supervisor to lead and coach store associates, delivering fast, friendly service and executing complex transactions at the point of sale and customer service desk.

You will train teammates on merchandising standards, cash handling, and Kohl's brand guidelines, while safeguarding inventory accuracy and adhering to loss prevention practices. This role emphasizes leadership, integrity, teamwork and customer-first mindset.