Retail Customer Service Specialist - Flexible Hours

Ultipro; Fresno (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Extended health, dental, and vision

Employee discount 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

Ashley Furniture in Fresno, CA is seeking a Customer Service Representative to be the front-line ambassador for our stores. You will deliver exceptional service, greet customers, process orders, manage accounts, and support store operations with accuracy and courtesy.

This role offers a path to growth within a respected, nationwide brand and requires flexibility for shifts, including weekends and holidays. Join us to be part of a trusted team focused on quality, style, and affordable furnishings.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledgeable Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience, preferred.
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities - various shifts.
• Thrive in a team environment.

Responsibilities

• Greet customers in a warm, professional manner representing Ashley's brand image across in-person, phone, and email interactions.
• Assist with processing sales orders accurately, ensuring documentation and approvals are obtained before finalizing transactions.
• Process customer credit applications and assist with financing arrangements; maintain customer account information.
• Follow cash handling procedures, process payments, and reconcile transactions under supervision.
• Address customer inquiries and concerns; escalate complex issues to management and follow up for resolution.
• Support management with audits, inventory processes, and compliance checks.

Skills

Customer service experience

Teamwork

Flexible hours

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Ashley Furniture in Fresno, CA is seeking a Customer Service Representative to be the front-line ambassador for our stores. You will deliver exceptional service, greet customers, process orders, manage accounts, and support store operations with accuracy and courtesy.

This role offers a path to growth within a respected, nationwide brand and requires flexibility for shifts, including weekends and holidays. Join us to be part of a trusted team focused on quality, style, and affordable furnishings.