Customer Experience Specialist | Flexible Hours & Benefits

Default Brand; Reno (NV); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Extended health, dental benefits

Vision insurance

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

Ashley Furniture is seeking a Customer Service Representative to be the front-line ambassador, delivering exceptional service and supporting store operations. You will greet customers, process orders, manage accounts, and assist with financial transactions under supervision.

The role emphasizes teamwork, accurate documentation, and collaborative interaction with sales and merchandising teams to ensure a seamless customer experience. Equal opportunity employer.

Qualifications

• Legally authorized to work in the US.
• High school diploma or equivalent required.
• 1 year of customer service, office, or administrative experience preferred.
• Knowledge of Microsoft Office Suite and system transactions.

Responsibilities

• Greet customers in person, on phone, and via email with a professional demeanor.
• Process sales orders and ensure proper documentation and approvals.
• Manage customer accounts and credit applications; assist financing.
• Handle cash and follow company cash procedures under supervision.
• Resolve customer inquiries and escalate issues when needed.
• Assist with audits, inventory, and compliance checks.
• Prepare reports and maintain accurate sales and office records.
• Collaborate with sales, merchandising, and store staff to ensure smooth operations.
• Utilize POS and retail software to perform duties efficiently.

Skills

Customer service

Office software

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Retail management software

Microsoft Office Suite

Job description

Ashley Furniture is seeking a Customer Service Representative to be the front-line ambassador, delivering exceptional service and supporting store operations. You will greet customers, process orders, manage accounts, and assist with financial transactions under supervision.

The role emphasizes teamwork, accurate documentation, and collaborative interaction with sales and merchandising teams to ensure a seamless customer experience. Equal opportunity employer.