Customer Experience Specialist Flexible Hours & Benefits

Ashley Furniture Industries; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Life Insurance

Disability Insurance

Flex spending account

401K

Paid time off

Job summary

Ashley Furniture Industries seeks a Customer Service Representative to be the front-line ambassador, delivering exceptional service and creating positive experiences for every customer. You will support store operations and assist with various office functions, helping build strong customer relationships.

Key duties include greeting customers, processing orders, managing accounts, handling payments, and coordinating with the team to ensure a seamless shopping experience.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Proficient with Microsoft Office and basic system transactions.
• 1 year of customer service, office, or administrative experience preferred.
• Ability to work flexible hours, including weekends and holidays.
• Maintain reliable attendance.
• Thrives in a collaborative team environment.

Responsibilities

• Welcomed customers in a warm, professional manner and represented the Ashley brand.
• Processed sales orders accurately with proper approvals.
• Managed customer accounts and assisted with financing arrangements.
• Handled cash transactions and reconciliations per policy.
• Addressed inquiries and escalated complex issues to management.
• Supported audits, inventory, and documentation accuracy.
• Maintained records and prepared routine reports.
• Collaborated with sales, merchandising, and store operations.
• Utilized POS systems and Microsoft Office for daily tasks.

Skills

Customer service

Teamwork

Attendance

Education

High school diploma

Tools

Microsoft Office

Job description

Ashley Furniture Industries seeks a Customer Service Representative to be the front-line ambassador, delivering exceptional service and creating positive experiences for every customer. You will support store operations and assist with various office functions, helping build strong customer relationships.

Key duties include greeting customers, processing orders, managing accounts, handling payments, and coordinating with the team to ensure a seamless shopping experience.