Retail Customer Service & Sales Pro — Growth & Benefits

Kimbrells; Siler City (NC); Sur place; USD 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

+ Commission

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Résumé du poste

Kimbrell’s Furniture is seeking a Customer Service Representative to deliver an exceptional in-store experience and support sales and service efforts. You will guide customers through their purchase journey, foster relationships, and assist with ongoing account support in a fast-paced retail setting.

Responsibilities include welcoming customers, driving loyalty, handling financing options, and ensuring accurate payments while protecting customer data.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking skills.
• Ability to thrive in a fast-paced, team-oriented retail environment.

Responsabilités

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Connaissances

Customer service

Communication

Sales mindset

Cash handling

Organization

Bilingual English-Spanish

Formation

High school diploma or equivalent

Description du poste

Kimbrell’s Furniture is seeking a Customer Service Representative to deliver an exceptional in-store experience and support sales and service efforts. You will guide customers through their purchase journey, foster relationships, and assist with ongoing account support in a fast-paced retail setting.

Responsibilities include welcoming customers, driving loyalty, handling financing options, and ensuring accurate payments while protecting customer data.