Retail Customer Service & Sales Associate

Kimbrells; Albemarle (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Commision

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is hiring a Customer Service Representative (CSR) to deliver an exceptional in-store experience, support sales, and nurture customer relationships from initial engagement through ongoing account support.

The CSR will collaborate with the store team to drive business, support a high-performing retail environment, and contribute to revenue growth while maintaining professionalism and accuracy in all transactions.

Qualifications

• High school diploma or equivalent preferred; relevant experience may be considered.
• Strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking abilities.
• Ability to thrive in a fast-paced, team-oriented retail environment.
• Bilingual English-Spanish ability may be a plus depending on store staffing.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty, repeat business, and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts.
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance.
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism.
• Process payments, maintain accurate records, and protect customer information in accordance with company policies.
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems.
• Collaborate with team members to ensure efficient store performance and a positive work environment.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Sales oriented

Communication skills

Organizational skills

Teamwork

Problem solving

Education

High school diploma

Tools

POS systems

Job description

Kimbrell’s Furniture is hiring a Customer Service Representative (CSR) to deliver an exceptional in-store experience, support sales, and nurture customer relationships from initial engagement through ongoing account support.

The CSR will collaborate with the store team to drive business, support a high-performing retail environment, and contribute to revenue growth while maintaining professionalism and accuracy in all transactions.