Customer Service & Sales Associate - Commission & Benefits

Kimbrells; Salisbury (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Commission

Health insurance

Advancement opportunity

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is hiring a Customer Service Representative to deliver an exceptional in-store experience, guiding customers through purchasing and providing ongoing account support. The CSR collaborates with the store team to drive sales, improve customer satisfaction, and maintain a high-performing retail environment.

This role emphasizes building relationships, handling payments, and assisting with promotions, events, and business development while upholding brand standards and policies.

Qualifications

• High school diploma or equivalent preferred.
• Strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-oriented with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking skills.
• Ability to thrive in a fast-paced, team-oriented retail environment.
• Bilingual English-Spanish a plus depending on store staffing needs.

Responsibilities

• Provide a welcoming, professional customer experience across interactions
• Build customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey and follow-ups
• Partner with sales associates to support revenue growth
• Assist customers with financing options, credit applications, and transactions
• Maintain and support customer accounts and protect information
• Support daily store operations and POS systems
• Collaborate with team to ensure efficient store performance

Skills

Customer service

Communication

Sales mindset

Financial transactions basics

Organization

Team-oriented

Professionalism

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture is hiring a Customer Service Representative to deliver an exceptional in-store experience, guiding customers through purchasing and providing ongoing account support. The CSR collaborates with the store team to drive sales, improve customer satisfaction, and maintain a high-performing retail environment.

This role emphasizes building relationships, handling payments, and assisting with promotions, events, and business development while upholding brand standards and policies.