In-Store Customer Experience & Sales Advocate

Kimbrells; Chester (SC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Commission

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture seeks a Customer Service Representative to deliver an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support.

The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.

Qualifications

• High school diploma or equivalent preferred; relevant experience considered
• Strong customer service and interpersonal skills
• Excellent communication and relationship-building abilities
• Sales-minded with a passion for helping customers
• Basic understanding of financial transactions or willingness to learn
• Strong organizational and multitasking skills
• Ability to thrive in a fast-paced, team-oriented retail environment
• Bilingual English-Spanish ability may be a plus depending on staffing needs

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions and resolving concerns
• Process payments, maintain accurate records, and protect customer information
• Support daily store operations, including administrative tasks and POS use
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Customer service

Communication

Sales

Bilingual English-Spanish

Financial transactions understanding

Organization

Teamwork

Professionalism

Education

High school diploma or equivalent

Tools

POS systems

Job description

Kimbrell’s Furniture seeks a Customer Service Representative to deliver an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support.

The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.