In-Store Customer Experience & Sales Advocate

Kimbrells; Fayetteville (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Commission

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture in Fayetteville, NC is seeking a Customer Service Representative to deliver an exceptional in-store experience by supporting sales and customer service efforts. You will guide customers through the purchasing journey and help maintain a seamless account experience.

You will work with the store team to drive business, foster loyalty, and represent the brand professionally. This role offers growth opportunities, bilingual ability a plus, and a friendly, fast-paced retail

Qualifications

• High school diploma or equivalent preferred.
• Strong customer service and interpersonal skills.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking skills.
• Ability to thrive in a fast-paced, team-oriented retail environment.
• Bilingual English-Spanish ability may be a plus based on store staffing needs.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Customer service

Communication

Sales mindset

Financial transactions

Organization

Multitasking

Teamwork

Education

High school diploma or equivalent

Bilingual (English-Spanish)

Job description

Kimbrell’s Furniture in Fayetteville, NC is seeking a Customer Service Representative to deliver an exceptional in-store experience by supporting sales and customer service efforts. You will guide customers through the purchasing journey and help maintain a seamless account experience.

You will work with the store team to drive business, foster loyalty, and represent the brand professionally. This role offers growth opportunities, bilingual ability a plus, and a friendly, fast-paced retail