In-Store Customer Care & Sales Specialist

Kimbrells; Greenville (NC); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Commission

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on guiding customers through the purchasing journey and ensuring a seamless experience from initial engagement through ongoing account support.

The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.

Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
• Strong customer service and interpersonal skills
• Sales-minded with a passion for helping customers

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Sales mindset

Organization

Problem-solving

Education

High school diploma or equivalent

Tools

POS systems

Job description

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on guiding customers through the purchasing journey and ensuring a seamless experience from initial engagement through ongoing account support.

The CSR partners with the store team to drive business, enhance customer satisfaction, and support a high-performing retail environment.