Retail Customer Advocate - Commission, Benefits & Growth

Kimbrells; Goose Creek (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Commision

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. You will build customer relationships, guide customers through the purchasing journey, and assist with ongoing account support.

This role offers strong team collaboration, opportunities for advancement, and a commitment to training and development within a values-driven workplace.

Qualifications

• High school diploma or equivalent preferred; relevant experience may be considered.
• Strong customer service and interpersonal skills.
• Sales-oriented with a customer-focused mindset.
• Basic understanding of financial transactions or willingness to learn.
• Ability to thrive in a fast-paced, team-oriented retail environment.

Responsibilities

• Provide a welcoming, professional customer experience across all interactions.
• Build customer relationships to drive loyalty and referrals.
• Support customers throughout the purchasing journey, including follow-up.
• Partner with sales associates to support sales activities and promotions.
• Assist with financing options and transaction processing with accuracy.
• Maintain customer accounts and protect information per policies.
• Support daily store operations and use of POS systems.
• Collaborate with team members to ensure a positive work environment.

Skills

Customer service

Interpersonal skills

Sales mindset

Communication

Organizational skills

Team oriented

Problem solving

Professionalism

Education

High school diploma

Tools

POS systems

Job description

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. You will build customer relationships, guide customers through the purchasing journey, and assist with ongoing account support.

This role offers strong team collaboration, opportunities for advancement, and a commitment to training and development within a values-driven workplace.