Retail Customer Service Pro - Flexible Hours & Discount

Ultipro; Santa Fe (NM); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Extended health, dental benefits, and视

Employee Discount 10%–30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Résumé du poste

Ashley Furniture is seeking a Customer Service Representative to be the friendly first contact for customers, delivering exceptional service at the front desk and supporting store operations with administrative tasks.

You will process sales orders, assist with financing and account information, handle cash transactions, resolve issues, and assist with audits and reports while collaborating with the sales team.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• Knowledgeable Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience, preferred.

Responsabilités

• Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image.
• Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete and proper approvals are obtained before finalizing transactions.
• Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management.

Connaissances

Customer service

Microsoft Office Suite

System transactions

Cash handling

Teamwork

Formation

High school diploma or equivalent

Outils

Point-of-sale systems

Retail management software

Description du poste

Ashley Furniture is seeking a Customer Service Representative to be the friendly first contact for customers, delivering exceptional service at the front desk and supporting store operations with administrative tasks.

You will process sales orders, assist with financing and account information, handle cash transactions, resolve issues, and assist with audits and reports while collaborating with the sales team.