Customer Experience Pro | Weekly Pay & Discount

Ultipro; Ogden (UT); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health, dental benefits

Vision insurance

Employee Discount 10%–30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off & Holidays

Paid Birthday

Weekly Pay

Job summary

Ashley Furniture is seeking a Customer Service Representative to join our team. You will provide a welcoming, professional experience to guests, handle sales orders, payments, and routine store administration while supporting accounting tasks.

Responsibilities include addressing inquiries about sales, billing, delivery, and coordinating with the sales team. Flexibility with hours and a team mindset are essential for success.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledgeable Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience, preferred.
• Ability to work flexible hours, including weekends and holidays.
• Thrive in a team environment.

Responsibilities

• Provide exceptional service to all Ashley guests, ensuring a professional and welcoming presence.
• Address customer issues in person, over the phone, and via email, taking detailed notes and resolving problems positively and helpfully.
• Respond to customer inquiries about sales, billing, and delivery, scheduling deliveries, and coordinating with the sales team as needed.
• Process sales orders accurately and efficiently, following cash handling procedures and assisting with credit applications and financing arrangements.
• Assist with store opening and closing procedures, including cash balancing and daily checklists.
• Provide clerical support for store administration and accounting tasks, managing telephone traffic and completing daily sales reports.
• Aid in inventory and loss prevention processes, participating in bi-annual inventory counts and assisting with inventory management efforts.
• Complete any additional tasks as assigned by management

Skills

Customer service experience

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Ashley Furniture is seeking a Customer Service Representative to join our team. You will provide a welcoming, professional experience to guests, handle sales orders, payments, and routine store administration while supporting accounting tasks.

Responsibilities include addressing inquiries about sales, billing, delivery, and coordinating with the sales team. Flexibility with hours and a team mindset are essential for success.