Retail Customer Service Lead: Training & Loyalty Programs

The TJX Companies, Inc.; Ponderay (ID); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Healthcare benefits

Life insurance

Paid holidays

Job summary

The TJX Companies, Inc. is hiring at TJ Maxx Store 1701 in Ponderay, ID. As a Front of Store Leader you will promote an excellent customer experience, lead a team of Associates, train staff, and ensure fast, courteous service while supporting loyalty programs.

This role requires flexible availability, including nights and weekends. You will manage registers, coordinate breaks, uphold store standards, and ensure compliance with labor laws, safety policies, and company procedures.

Qualifications

• Retail experience required with leadership exposure.
• Strong communication and organizational skills.
• Ability to train others and mentor staff.
• Flexibility to work nights and weekends.

Responsibilities

• Promote an excellent customer experience and oversee loyalty programs.
• Lead the front-of-store team and manage POS coverage and breaks.
• Train and mentor associates on customer service standards and store procedures.
• Ensure compliance with labor laws and store policies while maintaining a safe environment.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Team leadership

Job description

The TJX Companies, Inc. is hiring at TJ Maxx Store 1701 in Ponderay, ID. As a Front of Store Leader you will promote an excellent customer experience, lead a team of Associates, train staff, and ensure fast, courteous service while supporting loyalty programs.

This role requires flexible availability, including nights and weekends. You will manage registers, coordinate breaks, uphold store standards, and ensure compliance with labor laws, safety policies, and company procedures.