Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Warrenton (OR); On-site; USD 22,799 - 23,488; Full time

Benefits offered by this job

Associate discount

Employee assistance

Smoking cessation

Bereavement leave

401(k) plan

Healthcare benefits

Dental vision

Health Savings Account

Paid parental leave

Paid holidays

Scholarship program

Adoption assistance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. seeks a store leadership role at TJ Maxx in Warrenton, OR to promote an excellent customer experience and supervise Associates at the front of the store.

You will lead by example, train staff, and coordinate POS coverage while ensuring adherence to labor laws and store policies. The role emphasizes loyalty programs, safety, and a positive customer journey in a fast-paced retail setting.

Qualifications

• Strong merchandising techniques.
• Ability to multi-task in a fast-paced retail environment.
• Excellent communication and organizational skills with attention to detail.
• Team-oriented with ability to train others.
• Retail leadership experience, minimum 6 months in leadership role.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising knowledge

Multi-tasking

Communication skills

Organizational skills

Team player

Training abilities

Retail leadership experience

Job description

The TJX Companies, Inc. seeks a store leadership role at TJ Maxx in Warrenton, OR to promote an excellent customer experience and supervise Associates at the front of the store.

You will lead by example, train staff, and coordinate POS coverage while ensuring adherence to labor laws and store policies. The role emphasizes loyalty programs, safety, and a positive customer journey in a fast-paced retail setting.