Customer Experience Lead: Train, Delight & Elevate Service

The TJX Companies, Inc.; Pocatello (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health/dental/vision

Job summary

The TJX Companies, Inc. is seeking a front-of-store supervisor to lead a team at TJ Maxx in Pocatello. You will promote an exceptional customer experience, supervise associates, and ensure smooth POS coverage and store operations.

Responsibilities include training staff on loyalty programs, merchandising techniques, and ensuring compliance with labor policies. The role emphasizes teamwork, communication, and maintaining a safe, organized store environment.

Qualifications

• 1 year of retail experience and 6 months of leadership experience.
• Availability to work a flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking in a fast-paced store environment.

Responsibilities

• Creates a positive customer experience and leads front-of-store activities.
• Trains and mentors Associates on front-end principles and loyalty programs.
• Manages register assignments, POS coverage, and breaks.
• Addresses customer concerns promptly and ensures satisfaction.
• Promotes safety, labor policies, and store procedures.
• Collaborates with management on training needs to improve effectiveness.

Skills

Communication

Organizational skills

Team player

Training others

Merchandising techniques

Multitasking

Job description

The TJX Companies, Inc. is seeking a front-of-store supervisor to lead a team at TJ Maxx in Pocatello. You will promote an exceptional customer experience, supervise associates, and ensure smooth POS coverage and store operations.

Responsibilities include training staff on loyalty programs, merchandising techniques, and ensuring compliance with labor policies. The role emphasizes teamwork, communication, and maintaining a safe, organized store environment.