Retail Customer Service Lead & Loyalty Coach

The TJX Companies, Inc.; Phoenix (AZ); Presencial; USD 22 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Resumo da oferta

Marshalls in Phoenix, AZ is seeking a Front End Leader to promote an excellent customer experience and to lead a team of Associates at the front of the store. You will role-model outstanding service and train staff to deliver personalized experiences that boost loyalty programs.

Responsibilities include managing register coverage, addressing customer concerns promptly, and ensuring adherence to store policies while supporting safety and shrink-reduction goals.

Qualificações

• 1 year retail and 6 months of leadership experience

Responsabilidades

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Conhecimentos

Retail leadership

Customer service

Merchandising

Communication

Descrição da oferta de emprego

Marshalls in Phoenix, AZ is seeking a Front End Leader to promote an excellent customer experience and to lead a team of Associates at the front of the store. You will role-model outstanding service and train staff to deliver personalized experiences that boost loyalty programs.

Responsibilities include managing register coverage, addressing customer concerns promptly, and ensuring adherence to store policies while supporting safety and shrink-reduction goals.