Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Land O' Lakes (FL); On-site; USD 20,664 - 21,352; Full time

Benefits offered by this job

Associate discount

401(k) plan

Healthcare benefits

Employee wellness programs

Job summary

Marshalls in Land O Lakes, FL is seeking a customer-focused leader to promote an outstanding shopping experience. You will oversee the front-of-store team, ensuring prompt and courteous service and active promotion of loyalty programs, while modeling exceptional customer interactions.

Responsibilities include training Associates, assigning registers, coordinating POS coverage, and addressing customer concerns promptly.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Strong communication and organizational skills
• Ability to multi-task and adapt to direction

Responsibilities

• Promote an excellent customer experience at front of store
• Lead and mentor Associates; assign registers and manage POS coverage
• Address customer concerns promptly and maintain a positive store environment
• Train Associates on front-end principles and loyalty programs
• Ensure adherence to labor laws, safety policies, and store procedures
• Support store goals and participate in training with management

Skills

Retail experience

Leadership

Merchandising techniques

Communication skills

Team player

Train others

Flexible schedule

Job description

Marshalls in Land O Lakes, FL is seeking a customer-focused leader to promote an outstanding shopping experience. You will oversee the front-of-store team, ensuring prompt and courteous service and active promotion of loyalty programs, while modeling exceptional customer interactions.

Responsibilities include training Associates, assigning registers, coordinating POS coverage, and addressing customer concerns promptly.