Retail Customer Service Lead: Elevate Experience

TJX; Hanover (York County); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Healthcare options

Job summary

TJX Companies is seeking a front‑of‑store leader at TJ Maxx Store 0825 Hanover PA to drive exceptional customer service and promote loyalty programs. You will train and mentor Associates, manage POS coverage, and ensure compliance with labor laws while maintaining store metrics and a positive environment.

Join a team that values collaboration, safety, and integrity, with opportunities to grow and contribute to store success daily.

Qualifications

• Leads front-of-store team to deliver excellent customer experience.
• Trains and mentors Associates on front-end principles.
• Ensures compliance with labor laws and store policies.
• Promotes loyalty programs and credit usage.
• Coordinates breaks and POS coverage as needed.

Responsibilities

• Creates a positive customer experience.
• Trains Associates on front-end practices.
• Manages POS coverage and breaks.
• Addresses customer concerns promptly.
• Ensures tasks align with store plan and priorities.
• Communicates with management on priorities and progress.
• Supports store shrink reduction goals and safety initiatives.

Skills

Retail leadership

Customer service

Merchandising

Communication

Team training

Tools

POS systems

Cash handling

Job description

TJX Companies is seeking a front‑of‑store leader at TJ Maxx Store 0825 Hanover PA to drive exceptional customer service and promote loyalty programs. You will train and mentor Associates, manage POS coverage, and ensure compliance with labor laws while maintaining store metrics and a positive environment.

Join a team that values collaboration, safety, and integrity, with opportunities to grow and contribute to store success daily.