Retail Customer Experience Supervisor

The TJX Companies, Inc.; Richmond (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision

Paid holidays

Life insurance

Job summary

The TJX Companies, Inc. in Richmond, VA seeks an energetic Store Leader to promote an excellent customer experience and lead front-end operations. The role emphasizes coaching, POS coverage, and loyalty program promotion across TJ Maxx stores.

You will train Associates, ensure compliance with labor laws, and maintain a safe, efficient store environment while driving Growth and customer satisfaction. Competitive hourly pay and benefits accompany this role.

Qualifications

• 1 year retail experience.
• 6 months of leadership experience.
• Capable of multi-tasking.
• Strong communication and organizational skills.
• Merchandising knowledge.
• Ability to adapt to changes in direction.
• Team oriented and collaborative.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Strong communication

Organizational skills

Leadership experience

Team player

Merchandising techniques

Multi-tasking

Training others

Job description

The TJX Companies, Inc. in Richmond, VA seeks an energetic Store Leader to promote an excellent customer experience and lead front-end operations. The role emphasizes coaching, POS coverage, and loyalty program promotion across TJ Maxx stores.

You will train Associates, ensure compliance with labor laws, and maintain a safe, efficient store environment while driving Growth and customer satisfaction. Competitive hourly pay and benefits accompany this role.