Retail Customer Experience Lead

The TJX Companies, Inc.; Boston (MA); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Paid holidays

Job summary

The TJX Companies, Inc. operates TJ Maxx stores among other brands and offers opportunities to grow within a Fortune 100 company. This role oversees front-of-store Associates to ensure fast, friendly service and active promotion of loyalty programs.

Responsibilities include training staff, managing POS coverage, and maintaining store standards while prioritizing customer satisfaction and adherence to policies. Flexible scheduling and benefits are provided as part of a competitive package.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong communication and organizational skills

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Retail basics

Communication

Job description

The TJX Companies, Inc. operates TJ Maxx stores among other brands and offers opportunities to grow within a Fortune 100 company. This role oversees front-of-store Associates to ensure fast, friendly service and active promotion of loyalty programs.

Responsibilities include training staff, managing POS coverage, and maintaining store standards while prioritizing customer satisfaction and adherence to policies. Flexible scheduling and benefits are provided as part of a competitive package.