Retail Customer Experience Leader

The TJX Companies, Inc.; North Wales (Montgomery County); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Medical/dental/vision

Job summary

The TJX Companies, Inc. is seeking a front-of-store leader to ensure exceptional customer service at our USA TJ Maxx locations. You will guide Associates, train on front-end operations, and promote loyalty programs to enhance the shopping experience.

Responsibilities include supervising registers, coordinating breaks, and maintaining store standards. A strong emphasis on teamwork, adaptability, and communication will help drive store performance and customer satisfaction.

Qualifications

• Strong communication and organizational skills with attention to detail.
• 1 year retail and 6 months of leadership experience.
• Capable of multi-tasking and working with peers and supervisors.
• Merchandising techniques understanding and eagerness to train others.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.

Skills

Strong communication

Organizational skills

Attention to detail

Multi-tasking

Team player

Able to train others

Leadership experience

Merchandising techniques

Flexible schedule

Tools

POS coverage management

Job description

The TJX Companies, Inc. is seeking a front-of-store leader to ensure exceptional customer service at our USA TJ Maxx locations. You will guide Associates, train on front-end operations, and promote loyalty programs to enhance the shopping experience.

Responsibilities include supervising registers, coordinating breaks, and maintaining store standards. A strong emphasis on teamwork, adaptability, and communication will help drive store performance and customer satisfaction.