Customer Experience Lead - Front End & Training

TJX; City of Watertown (NY); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision coverage

Paid holidays

Job summary

TJ Maxx at TJX Companies is seeking talent to promote an excellent customer experience and lead front-of-store teams in delivering courteous service. You will train Associates, manage registers, address issues, and drive loyalty programs while maintaining a clean, organized store environment.

The role requires flexibility for nights and weekends, strong merchandising skills, and the ability to multi-task in a fast-paced setting. Competitive benefits are provided.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills.
• Able to train others and coach Associates.
• Capable of multi-tasking in a fast-paced environment.
• Willingness to work flexible schedule, including nights and weekends.

Responsibilities

• Promote an excellent customer experience.
• Oversee front-of-store Associates for courteous service and loyalty programs.
• Lead by example with customer interactions and store cleanliness.
• Promote credit and loyalty programs and safety practices.
• Address customer concerns promptly and communicate priorities to the team.

Skills

Leadership

Customer service

Merchandising

Communication

Training others

Job description

TJ Maxx at TJX Companies is seeking talent to promote an excellent customer experience and lead front-of-store teams in delivering courteous service. You will train Associates, manage registers, address issues, and drive loyalty programs while maintaining a clean, organized store environment.

The role requires flexibility for nights and weekends, strong merchandising skills, and the ability to multi-task in a fast-paced setting. Competitive benefits are provided.