Retail Customer Service & Front Desk Pro

Ashley Furniture Industries; Memphis (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Extended health, dental benefits and 3

Employee Discount 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

Ashley Furniture Industries is seeking a Customer Service Representative to be the first point of contact for customers in our Memphis store. You will deliver exceptional service, support store operations, and assist with sales orders, credits, and account management.

The role requires a high school diploma, at least one year of customer service experience, and availability for flexible hours including weekends and holidays. Apply today to join a team focused on quality, style, and affordability.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledgeable Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience, preferred.
• Ability to work flexible hours, including weekends and holidays; including rotation for store opening and closing responsibilities – various shifts.

Responsibilities

• Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image.
• Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.
• Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management

Skills

Customer service

Office work

Microsoft Office

Team player

Flexible hours

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Retail management software

Job description

Ashley Furniture Industries is seeking a Customer Service Representative to be the first point of contact for customers in our Memphis store. You will deliver exceptional service, support store operations, and assist with sales orders, credits, and account management.

The role requires a high school diploma, at least one year of customer service experience, and availability for flexible hours including weekends and holidays. Apply today to join a team focused on quality, style, and affordability.