Customer Experience Specialist (Front Desk & Sales Support)

Ashley Furniture Industries; Redding (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

Employee discount

401K

Paid time off

Life/Disability

Flexible spending account

Job summary

Ashley Furniture Industries is seeking a Customer Service Representative to act as the front-line ambassador in our store. You will greet customers, process orders, manage accounts, and support cash handling under supervision.

The role emphasizes strong teamwork, reliability, and a customer-first approach, with benefits including health coverage and an employee discount. This on-site position expects flexible weekend hours in a retail environment.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• 1 year of customer service or office experience preferred.

Responsibilities

• Greet customers at front desk and deliver professional service.
• Process sales orders accurately and obtain required approvals.
• Maintain customer accounts and handle credit applications.
• Handle cash and reconcile transactions with supervision.
• Resolve customer inquiries and escalate when needed.
• Support audits, inventory, and documentation.
• Collaborate with team to ensure smooth store operations.
• Utilize POS and MS Office to perform duties.
• Complete additional tasks as assigned.

Skills

Excellent communication

Customer service

Teamwork

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Ashley Furniture Industries is seeking a Customer Service Representative to act as the front-line ambassador in our store. You will greet customers, process orders, manage accounts, and support cash handling under supervision.

The role emphasizes strong teamwork, reliability, and a customer-first approach, with benefits including health coverage and an employee discount. This on-site position expects flexible weekend hours in a retail environment.