Customer Care & Sales Support Specialist

Ashley Furniture Industries; Southaven (MS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Extended health, dental benefits, and vision insurance

Employee Discount from 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

Ashley Furniture Industries is looking for a Customer Service Representative in Southaven, Mississippi. You will be the first line of contact for our customers, providing exceptional service and supporting store operations.

The ideal candidate will have a high school diploma, customer service experience, and must be legally authorized to work in the US. Our benefits include health insurance, employee discounts, and paid time off. Join our team and help us create positive customer experiences!

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledgeable in Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience preferred.
• Ability to work flexible hours, including weekends and holidays.
• Maintain reliable attendance.
• Thrive in a team environment.

Responsibilities

• Greet customers warmly and provide exceptional service.
• Assist in processing sales orders accurately.
• Manage customer credit applications and account information.
• Follow cash handling procedures and process payments.
• Address customer inquiries and escalate complex issues.
• Support operational audits and documentation.
• Maintain accurate records and prepare reports.
• Collaborate with team members for seamless operations.

Job description

Ashley Furniture Industries is looking for a Customer Service Representative in Southaven, Mississippi. You will be the first line of contact for our customers, providing exceptional service and supporting store operations.

The ideal candidate will have a high school diploma, customer service experience, and must be legally authorized to work in the US. Our benefits include health insurance, employee discounts, and paid time off. Join our team and help us create positive customer experiences!