Retail Customer Pick-Up Specialist

Floor & Decor; Fredericksburg (VA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Job summary

Floor & Decor in Fredericksburg, VA is hiring for a customer service-focused retail position. You will greet customers, support the storage buy process, and help manage pickups with our car topper program.

The role emphasizes strong communication, accuracy in collecting pickup information, and using our POS system to complete orders while maintaining safety standards. Full-Time and Part-Time openings with competitive pay between $15.15 and $22.05 per hour, with benefits and opportunities for

Qualifications

• 1 year of retail sales experience or equivalent
• Excellent communication skills (verbal and written)
• Excellent interpersonal skills with ability to work with all levels of store management and associates
• Strong computer skills and internet project coordination experience
• Must be a self-starter and work well in a fast-paced environment

Responsibilities

• Meet and greet storage buy customers
• Manage the storage buy pick-up process with the car topper program
• Demonstrate knowledge and comply with the company’s phone answering SOP
• Verify the identity of the person picking up storage buy orders to ensure authorization
• Obtain required customer information on all storage buy pickups
• Deliver storage buy orders in POS
• Comply with safety SOPs for lifting practices
• Be an expert in product knowledge and assist customers with questions and selections
• Clean and stock products per Floor & Decor brand standards
• Act in a manner consistent with the company’s core roles

Skills

Retail sales experience

Excellent communication

Interpersonal skills

Computer skills

Self-starter / fast-paced

Tools

POS system

Job description

Floor & Decor in Fredericksburg, VA is hiring for a customer service-focused retail position. You will greet customers, support the storage buy process, and help manage pickups with our car topper program.

The role emphasizes strong communication, accuracy in collecting pickup information, and using our POS system to complete orders while maintaining safety standards. Full-Time and Part-Time openings with competitive pay between $15.15 and $22.05 per hour, with benefits and opportunities for