Retail Customer Experience & Training Lead

The TJX Companies, Inc.; Birmingham (AL); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

HomeGoods in Birmingham, AL is seeking an energetic front-line leader to promote a highly-satisfied customer experience while mentoring Associates on register execution. This role supports store operations, cash handling, and loss prevention while collaborating with teams to meet service goals.

The ideal candidate will have a high school diploma, flexible availability, strong interpersonal and customer service skills, and the ability to train others, run a register, and adhere to policies.

Qualifications

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Responsibilities

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains cash controls including change fund
• Adheres to labor laws and meal/break policies
• Assigns registers and coordinates breaks for coverage
• Maintains merchandising standards within the queue-line
• Adheres to loss prevention policies and procedures
• Promotes a safe environment and reports hazards
• Other duties as assigned

Skills

Interpersonal skills

Customer service

Team collaboration

Cash handling

Training & mentoring

Flexibility

Education

High School diploma or equivalent

Job description

HomeGoods in Birmingham, AL is seeking an energetic front-line leader to promote a highly-satisfied customer experience while mentoring Associates on register execution. This role supports store operations, cash handling, and loss prevention while collaborating with teams to meet service goals.

The ideal candidate will have a high school diploma, flexible availability, strong interpersonal and customer service skills, and the ability to train others, run a register, and adhere to policies.