Customer Experience Lead — Retail Frontline

National Black MBA Association; Peachtree City, Northern (GA, KY); Hybrid; USD 18,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health care (medical/dental/vision)

Job summary

HomeGoods in Peachtree City, GA is seeking a frontline leader to promote a highly-satisfied customer experience while supporting store operations and guest services.

You will train and mentor Associates, manage register transactions, and uphold cash controls, merchandising and safety standards. A flexible schedule including evenings and weekends is required, along with strong interpersonal and customer service skills.

Qualifications

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Experience as a coordinator or previous retail/supervisory experience preferred

Responsibilities

• Promotes a “Highly Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Skills

Interpersonal skills

Customer service

Team player

Cash handling

Education

High School diploma

Job description

HomeGoods in Peachtree City, GA is seeking a frontline leader to promote a highly-satisfied customer experience while supporting store operations and guest services.

You will train and mentor Associates, manage register transactions, and uphold cash controls, merchandising and safety standards. A flexible schedule including evenings and weekends is required, along with strong interpersonal and customer service skills.