Retail Customer Experience Specialist

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Columbia (SC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Commission

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Home Furnishings in Columbia, SC is seeking a Customer Service Representative to deliver an exceptional in-store experience. You will support sales, build relationships, guide customers through the purchasing journey, and ensure seamless engagement from initial contact to ongoing account support.

Join a team focused on customer satisfaction, revenue growth, and a collaborative retail environment.

Qualifications

• High school diploma or equivalent preferred; relevant experience considered.
• Strong customer service and interpersonal skills.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking skills.
• Ability to thrive in a fast-paced, team-oriented retail environment.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty, repeat business, and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Process payments and maintain accurate records with professionalism.
• Support daily store operations and use of POS systems.
• Collaborate with team members to ensure efficient store performance and a positive work environment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Relationship building

Sales-oriented

Financial transactions understanding

Organization

Multitasking

Teamwork

Professionalism

Education

High school diploma or equivalent

Tools

POS systems

Job description

Kimbrell’s Home Furnishings in Columbia, SC is seeking a Customer Service Representative to deliver an exceptional in-store experience. You will support sales, build relationships, guide customers through the purchasing journey, and ensure seamless engagement from initial contact to ongoing account support.

Join a team focused on customer satisfaction, revenue growth, and a collaborative retail environment.