In-Store Customer Experience Champion

Kimbrells; Lenoir (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Commission

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative to enhance the in-store experience and support sales. You will guide customers through the purchasing journey, nurture relationships, and collaborate with the store team to drive business and satisfaction.

The role requires excellent communication, strong customer service, and a willing attitude to learn finances and promotions. Join a fast-paced, team-oriented retail environment that values professionalism and customer care.

Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
• Excellent communication and relationship-building abilities
• Sales-minded with a passion for helping customers
• Basic understanding of financial transactions or willingness to learn
• Strong organizational and multitasking skills
• Ability to thrive in a fast-paced, team-oriented retail environment
• Bilingual English-Spanish ability may be a plus based on store staffing needs

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Sales orientation

Financial literacy

Organization

Multitasking

Teamwork

Brand representation

Education

High school diploma or equivalent

Tools

POS systems

Job description

Kimbrell’s Furniture is seeking a Customer Service Representative to enhance the in-store experience and support sales. You will guide customers through the purchasing journey, nurture relationships, and collaborate with the store team to drive business and satisfaction.

The role requires excellent communication, strong customer service, and a willing attitude to learn finances and promotions. Join a fast-paced, team-oriented retail environment that values professionalism and customer care.