Retail CSR & Guest Experience Advocate

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Greenville (SC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

+ Commision

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative to deliver an exceptional in-store experience and support sales and customer service efforts. You will guide customers through the purchasing journey, build relationships, and help with ongoing account support.

You’ll work with the store team to drive business, enhance satisfaction, and maintain a high-performing retail environment, with bilingual English-Spanish ability a potential plus depending on staffing needs.

Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and relevant experience will be considered
• Strong customer service and interpersonal skills
• Excellent communication and relationship-building abilities
• Sales-minded with a passion for helping customers
• Basic understanding of financial transactions or willingness to learn
• Strong organizational and multitasking skills
• Ability to thrive in a fast-paced, team-oriented retail environment
• Bilingual English-Spanish ability may be a plus based on specific store staffing needs

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Customer service

Interpersonal skills

Sales-minded

Financial transactions

Organizational skills

Multitasking

Problem solving

Teamwork

Bilingual English-Spanish

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture is seeking a Customer Service Representative to deliver an exceptional in-store experience and support sales and customer service efforts. You will guide customers through the purchasing journey, build relationships, and help with ongoing account support.

You’ll work with the store team to drive business, enhance satisfaction, and maintain a high-performing retail environment, with bilingual English-Spanish ability a potential plus depending on staffing needs.