Retail Customer Experience Specialist

Sherwin-Williams Co.; Lakewood (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams Co. in Lakewood, CO seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. You will help resolve concerns and maintain product quality and store visuals.

The role emphasizes delivering excellent service while helping the store reach its sales goals, staying informed about product features, and collaborating with team members to ensure customer satisfaction.

Qualifications

• Excellent customer service skills.
• Able to determine customer needs and recommend solutions.
• Resolve customer concerns promptly and enhance client satisfaction.

Responsibilities

• Assist wholesale and retail customers, determine their needs and answer questions about Sherwin-Williams products.
• Recommend the right solutions and maintain high store visuals and product quality.
• Work toward achieving the store's sales goals and provide friendly service.

Skills

Customer service

Communication

Sales

Job description

Sherwin-Williams Co. in Lakewood, CO seeks a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions about products, and recommend solutions. You will help resolve concerns and maintain product quality and store visuals.

The role emphasizes delivering excellent service while helping the store reach its sales goals, staying informed about product features, and collaborating with team members to ensure customer satisfaction.