Paint & Color Specialist - Customer Service & Sales

The Sherwin-Williams Company

Franklin (TN)

On-site

USD 32,000 - 46,000

Full time

5 days ago

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Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support both wholesale and retail customers, determine needs, answer questions, and recommend suitable solutions. The role emphasizes prompt resolution of concerns and maintaining product quality and store standards.

Responsibilities include assisting customers, processing transactions, meeting sales goals, stocking displays, and supporting deliveries.

Qualifications

Minimum: Must be at least 18 years old.
Must be legally authorized to work in the country without sponsorship.
Must have a valid, unrestricted Driver's License.
Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
Must be willing to work evenings and weekends.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assist customers in person and over the phone by determining needs and presenting appropriate products.
Build productive trust relationships with wholesale and retail customers.
Process sales transactions accurately and consistently with policies and procedures.
Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
Maintain precise work order files and formulas.
Pull appropriate products from the sales floor or warehouse.
Tint and mix products to customer specifications.
Stock shelves and set up displays.
Load/unload delivery trucks and assist in deliveries.
Remain knowledgeable on products offered and discuss available options.