Retail Customer Experience Specialist

Ashley Furniture Industries; Atlanta (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Extended health, dental benefits, and vision insurance

Employee Discount from 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

Ashley Furniture Industries in Atlanta is seeking a Customer Service Representative to serve as the front-line ambassador responsible for exceptional customer service and administrative support. This role includes greeting customers, processing orders, managing accounts, and resolving issues. The ideal candidate should have a high school diploma and preferably 1 year of customer service experience, along with knowledge of Microsoft Office. Benefits include health insurance, employee discounts, and a 401K plan.

Qualifications

• At least 18 years old.
• Legally authorized to work in the US.
• 1 year of customer service, office, and/or administrative experience preferred.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet all customers professionally and provide exceptional customer service.
• Process sales orders accurately and efficiently.
• Assist with customer account management and financing.
• Follow cash handling procedures and process payments accurately.
• Resolve customer inquiries and concerns professionally.
• Support operational audits and maintain records.

Skills

Customer service

Microsoft Office Suite

Cash handling

Team collaboration

Education

High school diploma or equivalent

Job description

Ashley Furniture Industries in Atlanta is seeking a Customer Service Representative to serve as the front-line ambassador responsible for exceptional customer service and administrative support. This role includes greeting customers, processing orders, managing accounts, and resolving issues. The ideal candidate should have a high school diploma and preferably 1 year of customer service experience, along with knowledge of Microsoft Office. Benefits include health insurance, employee discounts, and a 401K plan.