Retail Customer Experience Champion

Ashley Furniture Industries, LLC; Sacramento (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Extended health, dental, vision

Employee Discount 10%–30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

Ashley Furniture Industries, LLC is seeking a Customer Service Representative in Sacramento to greet customers, process orders, and manage accounts with accuracy. You will support sales, handle payments, and assist with financing while upholding Ashley's service standards.

The role requires at least 1 year of customer service or office experience, strong Microsoft Office skills, and flexibility to work weekends. Competitive benefits accompany the role.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old with a high school diploma or equivalent.
• 1 year of customer service, office, or administrative experience preferred.
• Knowledgeable in Microsoft Office and basic system transactions.

Responsibilities

• Greet customers warmly and provide exceptional customer service in person, by phone, and by email.
• Process sales orders accurately with proper approvals.
• Handle customer credit applications and financing arrangements.
• Maintain and update customer accounts in the retail system.
• Follow cash handling procedures and reconcile transactions under supervision.
• Support audits, inventory, and documentation with accuracy.

Skills

Customer service

Office administration

Microsoft Office

Education

High school diploma

Tools

POS systems

Retail management software

Microsoft Office Suite

Job description

Ashley Furniture Industries, LLC is seeking a Customer Service Representative in Sacramento to greet customers, process orders, and manage accounts with accuracy. You will support sales, handle payments, and assist with financing while upholding Ashley's service standards.

The role requires at least 1 year of customer service or office experience, strong Microsoft Office skills, and flexibility to work weekends. Competitive benefits accompany the role.