Customer Experience Specialist - Retail Front Desk Support

Ashley Furniture co.; Tupelo (MS); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Extended health, dental & vision

Employee discount 10%–30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture is seeking a Customer Service Representative to be the front-line ambassador, delivering exceptional service and supporting store operations. You will greet customers, assist with sales orders, credit applications, and daily office tasks to ensure a smooth, welcoming shopping experience.

Responsibilities include cash handling, documentation, and collaboration with sales staff to maintain accurate records and excellent customer care. Flexibility with hours is required.

Qualifications

• Minimum 1 year of customer service, office, and/or administrative experience.
• Legally authorized to work in the US and 18+ years old.
• Knowledge of Microsoft Office Suite and basic system transactions.

Responsibilities

• Greet customers at front desk with warm, professional demeanor.
• Process sales orders and ensure final documentation and approvals.
• Manage customer accounts and credit applications with accuracy.

Skills

Customer service

Teamwork

Flexible hours

Education

High school diploma or equivalent

Tools

POS systems

Retail management software

Microsoft Office Suite

Job description

Ashley Furniture is seeking a Customer Service Representative to be the front-line ambassador, delivering exceptional service and supporting store operations. You will greet customers, assist with sales orders, credit applications, and daily office tasks to ensure a smooth, welcoming shopping experience.

Responsibilities include cash handling, documentation, and collaboration with sales staff to maintain accurate records and excellent customer care. Flexibility with hours is required.