Retail Customer Experience Pro - POS & Training

Nordstrom, Inc.; Newport Beach, Northern (CA, KY); Hybrid; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement plan

Paid Time Away

Merchandise Discount

Job summary

Nordstrom, Inc. in Newport Beach, CA is seeking a customer-focused team member to deliver outstanding service, handle returns, support order pickup, and process transactions accurately.

You will mentor new employees on the register and build trust with customers and teammates in a fast-paced retail environment. Flexibility to work evenings and weekends is required, with proficiency across Windows, iOS, and Android, and a strong sense of ownership and accountability.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy
• Build relationships with teammates and contribute to a positive, team-focused environment
• Protect the security and privacy of customer information through education, compliance and resolution of issues
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience
• Hours vary based on business needs, including evenings and weekends

Skills

Customer service

Communication

Multi-tasking

POS training

Ownership & accountability

Attention to detail

Tools

POS system

Job description

Nordstrom, Inc. in Newport Beach, CA is seeking a customer-focused team member to deliver outstanding service, handle returns, support order pickup, and process transactions accurately.

You will mentor new employees on the register and build trust with customers and teammates in a fast-paced retail environment. Flexibility to work evenings and weekends is required, with proficiency across Windows, iOS, and Android, and a strong sense of ownership and accountability.