Guest Experience Associate: POS & Returns Expert

Brobston Group; Bethesda (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical/Vision, Dental

401k

Paid Time Off

Job summary

Nordstrom is seeking a customer-focused team member to provide friendly service, resolve returns, support order pickup, and process transactions accurately. You will mentor new hires on the register and uphold privacy and security standards.

Ideal candidates demonstrate relationship-building, strong communication, and the ability to multitask in a fast-paced environment, including evenings and weekends. Training will be provided for POS systems and store operations.

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication and strong interpersonal skills
• Ability to train and deliver POS/register training to support onboarding of new hires
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong ownership, accountability, and follow-through

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy
• Build relationships with teammates and contribute to a positive, team-focused environment
• Protect the security and privacy of customer information through education, compliance and resolution of issues
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience
• Hours vary based on business needs, including evenings and weekends

Skills

Relationship building

Clear communication

Training on POS

multitasking

Ownership/accountability

Tools

POS systems

MS Windows

iOS

Android

Job description

Nordstrom is seeking a customer-focused team member to provide friendly service, resolve returns, support order pickup, and process transactions accurately. You will mentor new hires on the register and uphold privacy and security standards.

Ideal candidates demonstrate relationship-building, strong communication, and the ability to multitask in a fast-paced environment, including evenings and weekends. Training will be provided for POS systems and store operations.