Customer Experience Specialist & POS Trainer

Nordstrom Inc; Columbus (OH); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical/Vision

Retirement Plan

Performance incentives

Employee Discount

Job summary

Nordstrom Inc. is seeking a customer-focused Associate to deliver seamless service, resolve returns, support order pickup, and assist with register training for new hires. You will work to understand customer needs, resolve issues with empathy, and maintain accuracy in transactions.

Hours vary based on business needs, including evenings and weekends. Build relationships with teammates and contribute to a positive store culture while protecting customer privacy and data security.

Qualifications

• Excellent customer service and communication skills.
• Ability to train and deliver POS/register training to onboard new hires.
• Proven ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and sound judgment.
• Accurately process transactions using POS systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education and compliance.
• Promote Nordstrom Loyalty and new tools to enhance customer and employee experience.

Skills

Customer service

Communication

POS proficiency

Training others

Multitasking

Tools

Windows

iOS

Android

Job description

Nordstrom Inc. is seeking a customer-focused Associate to deliver seamless service, resolve returns, support order pickup, and assist with register training for new hires. You will work to understand customer needs, resolve issues with empathy, and maintain accuracy in transactions.

Hours vary based on business needs, including evenings and weekends. Build relationships with teammates and contribute to a positive store culture while protecting customer privacy and data security.