Customer Experience & POS Specialist

Nordstrom, Inc.; Spokane (WA); On-site; USD 15,000 - 25,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement and

Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking a customer-focused team member to deliver friendly service, process transactions accurately, resolve returns and support order pickup.

This role also involves mentoring new employees on the register and upholding privacy and security standards. You will collaborate with teammates in a fast paced retail environment, adapt to varying shifts including evenings and weekends, and promote Nordstrom Loyalty programs and new tools to improve both customer and colleague

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience.

Skills

Customer service

POS training

Windows

iOS

Android

Communication

Teamwork

Training new hires

Tools

POS systems

Store systems

Windows

iOS

Android

Job description

Nordstrom, Inc. is seeking a customer-focused team member to deliver friendly service, process transactions accurately, resolve returns and support order pickup.

This role also involves mentoring new employees on the register and upholding privacy and security standards. You will collaborate with teammates in a fast paced retail environment, adapt to varying shifts including evenings and weekends, and promote Nordstrom Loyalty programs and new tools to improve both customer and colleague