Retail Customer Experience Leader | Front-End Ops & Service

Burlington Stores, Inc.; Porterville (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Flexible hours

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Porterville, CA to mentor frontline associates and ensure a smooth front-end operation.

You’ll lead by example, manage checkout flow, and coordinate daily tasks to deliver fast, friendly service while upholding Burlington’s standards. In this hands-on leadership role, you’ll partner with store leadership to schedule, resolve customer concerns, and optimize merchandising and safety procedures.

Qualifications

• 1+ years of retail leadership experience preferred.
• Strong customer service mindset and coaching ability.
• Excellent communication and problem-solving skills.
• Detail-oriented with strong organizational skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow.
• Direct associates during your shift, adjusting priorities to meet needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Maintain workload tasks, recovery and merchandising standards.
• Perform opening and/or closing duties as assigned.
• Support scheduling of breaks and front-end coverage.
• Troubleshoot routine register issues to minimize disruptions.
• Partner with leadership to address service or execution opportunities.
• Assist with merchandise flow and stock organization.
• Reinforce company policies, safety standards and procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Teamwork

Attention to detail

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead in Porterville, CA to mentor frontline associates and ensure a smooth front-end operation.

You’ll lead by example, manage checkout flow, and coordinate daily tasks to deliver fast, friendly service while upholding Burlington’s standards. In this hands-on leadership role, you’ll partner with store leadership to schedule, resolve customer concerns, and optimize merchandising and safety procedures.