Customer Experience Lead - Front-End Operations

Burlington Stores, Inc.; Grandville (MI); On-site; USD 16,763 - 23,875; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to guide front-end operations and support store leadership. You’ll lead by example, ensure smooth checkout flow, and keep the sales floor organized and ready for customers.

This hands-on role requires a customer-first mindset, strong communication, and the ability to coach associates in a fast-paced environment. Weekend and holiday availability is expected.

Qualifications

• 1+ years of retail experience preferred
• Experience in fast-paced environments
• Ability to lead and coach associates
• Strong communication and problem-solving skills

Responsibilities

• Lead by example delivering customer service across the store
• Coordinate daily front-end operations and checkout flow
• Direct associates during shifts and adjust priorities
• Resolve customer concerns and minimize disruptions
• Ensure tasks, recovery, and merchandising standards are met
• Assist with opening/closing duties and scheduling breaks

Skills

Customer service mindset

Leadership

Communication

Problem solving

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to guide front-end operations and support store leadership. You’ll lead by example, ensure smooth checkout flow, and keep the sales floor organized and ready for customers.

This hands-on role requires a customer-first mindset, strong communication, and the ability to coach associates in a fast-paced environment. Weekend and holiday availability is expected.