Customer Experience Lead: Front-End Ops & Team Leadership

Burlington; Colton (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Competitive wage

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead in California to drive front-end operations, guide associates, and ensure a welcoming shopping environment. You will model our customer-first mindset, lead by example, and coordinate checkout, line management, and service recovery throughout shifts.

The role requires strong communication, organizational skills, and retail experience in fast-paced settings.

Qualifications

• Minimum 1 year of retail experience preferred.
• Experience in off-price, big box, or specialty retail is a plus.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Attention to detail and operational accuracy.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Resolve customer concerns and escalate issues when needed.
• Assist with merchandising and stock organization.
• Perform opening and/or closing duties and ensure coverage.
• Ensure policies, safety standards, and procedures are followed.

Skills

Customer service leadership

Front-end operations

Communication skills

Problem-solving

Organizational skills

Team collaboration

POS system experience

Tools

POS system experience

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead in California to drive front-end operations, guide associates, and ensure a welcoming shopping environment. You will model our customer-first mindset, lead by example, and coordinate checkout, line management, and service recovery throughout shifts.

The role requires strong communication, organizational skills, and retail experience in fast-paced settings.