Customer Experience Lead: Front-End & Service

Burlington Stores, Inc.; Whittier (CA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Competitive wage

Flexible hours

Job summary

Burlington Stores, Inc. in Whittier, CA is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead a team during shifts.

You will model Burlington’s customer-first mindset and ensure the sales floor is organized, stocked, and ready to serve customers. As a hands-on leader, you will coordinate daily tasks, open/close duties, manage checkout flow, and help resolve customer concerns while partnering with store leadership to improve service and execution.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)
• Ability to lead, coach and motivate associates in a fast-paced environment
• Strong communication and problem-solving skills

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escape issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service mindset

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. in Whittier, CA is seeking a Full-Time Customer Experience Lead to drive front-end operations and lead a team during shifts.

You will model Burlington’s customer-first mindset and ensure the sales floor is organized, stocked, and ready to serve customers. As a hands-on leader, you will coordinate daily tasks, open/close duties, manage checkout flow, and help resolve customer concerns while partnering with store leadership to improve service and execution.