Customer Experience Lead - Front-End Operations

Burlington Stores, Inc.; St. Louis (MO); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Training opportunities

Job summary

Burlington Stores, Inc. is seeking a Part-Time Customer Experience Lead to join our Ferguson, MO store. You’ll help drive front-end operations, support associates, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role works closely with store leadership and models Burlington’s customer-first values. You’ll lead by example, manage daily front-end tasks, handle checkout flow, resolve customer concerns, and help schedule coverage.

Qualifications

• 1+ years of retail experience preferred.
• Strong customer service mindset with ability to lead and coach associates.
• Ability to stay organized and adjust priorities quickly.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexible schedule

Job description

Burlington Stores, Inc. is seeking a Part-Time Customer Experience Lead to join our Ferguson, MO store. You’ll help drive front-end operations, support associates, and ensure the sales floor is organized and ready to serve customers.

This hands-on leadership role works closely with store leadership and models Burlington’s customer-first values. You’ll lead by example, manage daily front-end tasks, handle checkout flow, resolve customer concerns, and help schedule coverage.